T&C's

Terms & Conditions - TRVL agent

Terms & Conditions - Traveler

 

 

 

 

 

 Version: 13 September 2016

TRVL GENERAL TERMS AND CONDITIONS (TRVL AGENT)

TRVL is a service of TRVL Magazine B.V, located in Amsterdam, the Netherlands and having its registered office in (2583 CA) The Hague at Datheenstraat 60. TRVL Magazine B.V. is registered in the Dutch Register of Companies under Chamber of Commerce number 52471764.

Article 1          Definitions

In these General Terms and Conditions the following definitions apply:

  • General Terms and Conditions: these general terms and conditions;
  • Web Sites: the website of TRVL www.trvl.com and any related websites;
  • Sub Sites: Any page on the Web Sites that is branded by the TRVL Agent including the TRVL Agent’s profile page and the pages on the Web Sites through which a TRVL agent provides recommendations to the Traveler;
  • Platform: the platform made available by TRVL through the Web Sites and Sub Sites;
  • TRVL’s Services: access to and use of the Web Sites, the Sub Sites and the Platform.
  • TRVL Agent’s Services: the provision of recommendations and information through the Sub Sites and the Platform;
  • TRVL Agent: each person or company that has registered with TRVL as a TRVL Agent and for that purpose uses the Web Sites, Sub Sites and Platform, also referred to in these General Terms and Conditions as ‘you’. For completeness sake, the term TRVL Agent does not imply that either TRVL or the TRVL Agent runs a travel agency or are resellers of travel services;
  • Traveler: each person not being a TRVL Agent, who visits the Web Sites, Sub Sites and Platform to use TRVL’s Services and the TRVL Agent’s Services;
  • Booking Service Provider: the third-party service provider who facilitates the Booking by the Traveler.
  • Travel Service Provider: the third-party service provider who provides the booked (travel) service to the Traveler;
  • Booking: the agreement between a Travel Service Provider and a Traveler, facilitated by the Booking Service Provider;
  • Privacy Statement: the privacy statement of TRVL;
  • TRVL Marketing Fee: the marketing fee received by TRVL from a Booking Service Provider for a Materialized Transaction;
  • TRVL Agent Fee: the fee that TRVL pays to the TRVL Agent for each Materialized Transaction.
  • Materialized Transaction: the Booking by a Traveler, made through the Web Sites, Sub Sites and Platform, and for which Booking TRVL has received payment of the TRVL Marketing Fee from the Booking Service Provider.
  • Travel Content: all content provided by Booking Service Providers through the Web Sites, Sub Sites and Platform;
  • Editorial Content: all content provided by TRVL Agents and other third parties through the Web Sites, Sub Sites and Platform.

Article 2          General

  1. These General Terms and Conditions are applicable to the use of TRVL’s Services by you, as well as to all resulting or related legal relationships between TRVL and you.
  2. By using TRVL's Services, you agree with the applicability of these General Terms and Conditions and the Privacy Statement. The General Terms and Conditions shall also be handed to you prior to your registration with TRVL as a TRVL Agent. By registering you have (once more) accepted these General Terms and Conditions.
  3. If any of the provisions in the General Terms and Conditions are null and void - or are declared null and void -, the other provisions shall remain in force. The replacing provision must be agreed as much as possible in view of the purpose and the intention of the original provision.
  4. Ambiguities regarding the contents of the General Terms and Conditions or situations not covered by these General Terms and Conditions shall be assessed in accordance with the spirit of these General Terms and Conditions.
  5. TRVL is entitled to amend or complement the General Terms and Conditions. In that case you agree with the amended terms and conditions by using - or by continuing to use - the Web Sites, Sub Sites and Platform. You shall be informed about the amended terms and conditions at the e-mail address specified by you. It is advisable to read the General Terms and Conditions again from time to time. Changes are effective upon publication on the Web Sites and Sub Sites.                                                                                                        

Article 3          The use of TRVL’s Services

  1. TRVL makes available the Web Sites, Sub Sites and Platform where you can meet with the Traveler online. TRVL's responsibilities are limited to facilitating the availability of the Web Sites, Sub Sites and Platform.
  2. TRVL is not a travel agency, travel organizer or provider or trader of travel services and TRVL is not responsible in any way for the services that you select and book.
  3. Through the Web Sites, Sub Sites and Platform, TRVL shows information relating to services provided by the Booking Services Providers (the Travel Content). TRVL’s Platform has automated connections with the Booking Service Providers through which the Travel Content is shown on the Web Sites, Sub Sites and Platform. Any Travel Content is subject to change by the Booking Service Provider at any time and without prior notification. TRVL has no obligation to review or moderate the Travel Content or any other information submitted by the Booking Service Providers and TRVL cannot guarantee its completeness and accuracy.
  4. Through the Web Sites, Sub Sites and Platform, TRVL can also show information provided by you, other TRVL Agents and other third parties (the Editorial Content). TRVL has no obligation to review or moderate the Editorial Content and cannot guarantee its completeness and accuracy. TRVL may adjust any Editorial Content on the Web Sites, Sub Sites and Platform at any time and without prior notification.
  5. The Web Sites, Sub Sites and Platform are in beta. TRVL does not accept liability for any damage caused by the use of the Web Sites, Sub Sites and Platform, the (non-)functioning of the Web Sites, Sub Sites and Platform or for interruptions or disruptions in the access to the Web Sites Sub Sites and Platform. TRVL does not guarantee that the Web Sites, Sub Sites and Platform are free of malware.
  6. TRVL may make available updates, enhancements and/or modifications to the Web Sites, Sub Sites and Platform, at its sole discretion, but is under no obligation to do so. When made available to you, such updates, enhancements and/or modifications shall be subject to all conditions of these General Terms and Conditions.

Article 4          Intellectual Property

  1. Any materials on the Web Sites, Sub Sites and Platform (such as content, imagery, design, brand names, code base, technology, etc.) are protected by copyrights. It is not permitted to alter, publish, copy, multiply and/or tinker with any contents or codebase obtained from or through the Web Sites, Sub Sites and Platform without the explicit and written consent of TRVL.
  2. TRVL is a registered and protected brand name. It is not permitted to make use of the name TRVL in any way unless they are embedded in marketing materials for which TRVL has allowed you a right of usage or when you have explicit and written consent of TRVL.

Article 5          Registration as TRVL Agent

  1. TRVL’s Services are solely intended for persons who are 18 or older. When a company registers as a TRVL Agent, the person using TRVL’s Services on behalf of that company needs to be 18 or older. Any access to or use of TRVL's Services by anyone under 18 is expressly prohibited. By accessing or using TRVL’s Services you represent and warrant that you are 18 or older.
  2. You can register as a TRVL Agent by using your Facebook, Google or LinkedIn account or by filling out the registration form and providing all required information and choose a username and password that can be modified at any time.
  3. Your relationship with TRVL is limited to your registration with TRVL and your use of TRVL's Services. You are not an employee, joint venture, franchisee or partner of TRVL, the Booking Service Provider or the Travel Service Providers for any reason nor do you have power or authority to act on behalf of or represent TRVL, the Booking Service Provider or the Travel Service Providers in any way. You shall never imply or otherwise suggest towards third parties that your relationship with TRVL, the Booking Service Provider or the Travel Service Provider is any other than described in these Terms and Conditions.
  4. You, when registering as a TRVL Agent, represent and warrant that all registration information is truthful and accurate and that it will be updated as and when necessary to keep it accurate and up to date.
  5. You will notify TRVL immediately if you suspect unauthorized use of or access to your account and/or password. You are solely responsible for any and all use of your account.
  6. You represent and warrant that you shall handle any personal and financial information provided to you by the Traveler with due care and you shall not store, use and/or trade such information in any way. 

Article 6          The provision of the TRVL Agent’s Services 

  1. You will use your own Sub Sites to meet with your Travelers online. You will, through the Sub Sites, assist your Travelers in their search for and selection of travel services for their upcoming trip. Your role as a TRVL Agent is to inspire your Travelers by curating Travel Content for them out of which they ultimately select the travel services they wish to consume on their upcoming trip.
  2. You are solely responsible for any materials in the form of text, images and videos that you add or upload to your Sub Sites and represent and warrant that you are the sole and exclusive owner of these materials and that the publication of the contents does not infringe or violate any third party (intellectual property) rights. You shall indemnify and hold TRVL harmless for any infringement or violation of any third party (intellectual property) rights.
  3. You shall treat all Travelers respectfully. When the Traveler contacts you with questions, problems or complaints, you shall properly and timely address those. TRVL has the right to monitor Traveler satisfaction without informing you.
  4. You will not request nor accept any payments from Travelers with regard to your TRVL Agent Services or a Booking. Neither will you request nor accept any credit card information from your Travelers or perform any payments on their behalf.
  5. You will not advertise or otherwise suggest that you are an organizer of (package) trips or a trader of (package) travel services.
  6. The Traveler will make the Booking directly with the Booking Service Provider. Neither TRVL nor you are a party to any contractual relationship following from such Booking. Only the Traveler enters into a contractual relationship with the Booking Service Provider and the terms and conditions of this Booking Service Provider shall apply.
  7. You shall not contact the Travel Service Provider directly. Any contact should always go through the Booking Service Provider.
  8. You can only provide the TRVL Agent's Services to the Traveler in the capacity of TRVL Agent through the Sub Sites. Any services provided to the Traveler by you outside the Sub Sites are not covered by these General Terms and Conditions.

Article 7          TRVL Agent Fee and invoicing 

  1. TRVL will pay you for each Materialized Transaction the TRVL Agent Fee. The TRVL Agent fee is calculated as a percentage of the TRVL Marketing Fees from Materialized Transactions that were generated by you. The percentage used to calculate the TRVL Agent Fee is set at 80% and shall be subject to change. Such change shall be made no more than once per month and shall be applicable to Materialized Transactions which occur following such change only; changes shall not apply retroactively.
  2. TRVL operates, and you accept, a "self-invoicing" system for any TRVL Agent Fees owed to you. This means that on or before the 5th day of each month, on your behalf, TRVL shall provide you with a credit invoice stating the TRVL Agent Fee payable that month.
  3. The TRVL Agent Fee payable in a month shall amount to the TRVL Agent Fee that was accrued in the previous month plus any unpaid fees from previous months.
  4. TRVL calculates all TRVL Agent Fees in EUR. You can elect to receive the TRVL Agent Fee in another currency. In that case, TRVL shall pay out the elected currency equivalent of the EUR amount. Any foreign exchange conversion costs charged, if applicable, shall be for your expense and be settled with your TRVL Agent Fee. 
  5. TRVL shall pay the TRVL Agent Fee due to you on a monthly basis within 15 days after the invoice date. If the amount of the TRVL Agent Fee payable at that time is less than your elected currency equivalent of USD 25, TRVL will be entitled to postpone payment until the month when such amount is payable or until the amount is claimed by you after the termination of the membership. If, within 12 successive months, your accrued TRVL Agent Fee has not exceeded your elected currency equivalent of USD 25, your entitlement to the accrued TRVL Agent Fee shall expire. 
  6. All TRVL Agent Fee payments shall be made by direct bank transfer, into the bank account specified by you in the membership registration form, or into any other bank account that the you may notify to TRVL from time to time. It is your responsibility to provide TRVL with correct payment details. Any fees charged in relation to the payment shall be for your expense and be settled with your TRVL Agent Fee.
  7. If you are a resident of an EU member state, your TRVL Agent Fee shall be excluding VAT and inclusive of any other taxes that may be due on or withheld from the TRVL Agent Fee.
  8. If you are a resident of a state that is not an EU member state, your TRVL Agent Fee shall be inclusive of any taxes that may be due on or withheld from the TRVL Agent Fee. 

Article 8          Termination   

  1. These General Terms and Conditions will remain in full force and effect while you use TRVL's Services or as long as you are a member.
  2. You may terminate your registration and these General Terms and Conditions at any time by cancelling your registration through the Web Sites. By terminating your registration, you agree that TRVL may delete your Sub Sites and all its contents as well as your account information.
  3. TRVL may terminate your registration with TRVL and these General Terms and Conditions for convenience at any time and at its own discretion by giving you a 30 days' notice via email to the registered email address.
  4. TRVL may immediately, without notice and without settlement of the TRVL Agent Fee, terminate the membership and these General Terms and Conditions if

i)               you have materially breached these General Terms and Conditions,

ii)              you have provided inaccurate, fraudulent, outdated or incomplete information in your registration

iii)             you have acted in any way that damages TRVL, the Booking Service Providers or the Travel Service Providers;

iv)             you have violated applicable laws, regulations or third party rights.

  1. Upon termination of the membership and the General Terms of Conditions by either party, you may no longer access or use the Web Sites, Sub Sites and Platform. You shall indemnify TRVL for all and any damage arising from the denial of access to TRVL’s Services or blocking your Sub Sites. Any provision of the General Terms and Conditions that by its nature or express terms should survive will survive such termination or expiration.

 Article 9          Liability and Indemnification

  1. TRVL does not accept liability for any acts or omissions by you or any Booking Service Provider or Travel Services Provider. TRVL does not accept liability for any direct or indirect damage incurred by you, for example caused by down time or malfunctioning of the Web Sits, Sub Sites and Platform, unless the damage can be blamed on gross negligence or willful intent on the part of TRVL.
  2. TRVL does not accept liability for any damage of whatever nature, caused by TRVL assuming that all data provided by or due to the TRVL Agent are accurate, even when these later turn out to be incorrect and/or incomplete. 
  3. If TRVL is unable to fulfill its obligations, not in time or not properly due to exterior causes and circumstances, whether foreseen or not, which reasonably cannot be attributed to TRVL (force majeure), such obligations shall be postponed until the moment when TRVL is able to fulfill its obligations in the agreed manner after all. Force majeure includes but is not limited to strikes, stagnation in the daily routine within its enterprise, including but not limited to disability or death of the person carrying out the assignment, computer breakdown and a general lack of resources or services needed to carry out the agreed performance.
  4. Notwithstanding anything to the contrary contained in this clause, TRVL's total liability towards you will at all times be limited to the TRVL Agent Fee reported in the invoice for the month in which the issue arose and in the invoices for the two months preceding the month in which the issue arose. 
  5. You hold TRVL harmless from and against any claims, liabilities, damages and expenses including reasonable legal and accounting fees, arising out of or in any way connected with the use by you of the Web Sites, Sub Sites and Platform, the contents on your Sub Sites and the recommendations provided to Travelers. This indemnification includes without limitation claims of Travelers on you.
  6. Your liability towards Travelers and the limitation thereof is also regulated in the General Terms and Conditions for the Traveler. TRVL advises you to read the General Terms and Conditions for the Traveler on a regular basis.
  7. You yourself are held liable to take care of your login data, including but not limited to the non-disclosure and security thereof.

Article 10        Specific Beta Warranty Conditions

  1. You understand that the Web Sites, Sub Sites and Platform are experimental and that TRVL does not warrant the Web Sites, Sub Sites and Platform in any way, including performance of features of the Web Sites, Sub Sites and Platform. All warranties regarding the Web Sites, Sub Sites and Platform, including, without limitation, all warranties of fitness for a particular purpose, merchantability, non-infringement, or any other warranty, whether express or implied, are hereby disclaimed by TRVL. The Web Sites, Sub Sites and Platform are provided “as is” for evaluation and testing purposes, and owing to this experimental nature you are advised not to rely on the features or performance of the Web Sites, Sub Sites and Platform for any reason. You agree to use the Web Sites, Sub Sites and Platform with all due caution, and to take every precaution to ensure the integrity of data, hardware, and the Web Site, Sub Sites and Platform in the Web Sites, Sub Sites and Platform’s operating environment. You further agree that TRVL shall not be held liable for any damages, including but not limited to direct, indirect, incidental, special of consequential damages or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract of tort, even if TRVL has been advised of the possibility of such damages. In no event shall TRVL’s liability for damages hereunder exceed the amounts as referred to under clause 9.4 of these General Terms and Conditions.

Article 11        Miscellaneous provisions

  1. These General Terms and Conditions shall remain in force if TRVL changes names, legal structures or owners.
  2. All agreements between TRVL, the TRVL Agent and the Traveler shall be construed in accordance with and are governed by Dutch law. All and any disputes arising from an agreement between TRVL, the TRVL Agent and the Traveler shall be brought before the competent court of law in Amsterdam unless TRVL chooses another court or another way of dispute resolution. Each party consents to the jurisdiction and venue of these courts for any dispute alleging a breach of these General Terms and Conditions, and waives any objection that such action or proceeding was brought in an inconvenient court and agrees not to plead or claim the same.

TRVL works with Booking Service Providers whose terms and conditions shall apply when you book services with them through the Web Sites, Sub Sites and Platform. Please find links to their terms and conditions below.

 Hotels: EAN Affiliate partner agreementTerms and conditions

Flights: SkyScannerTerms and conditions

Activities, tours, etc.: ViatorTerms and conditions

 

  Version: 13 September 2016 

TRVL GENERAL TERMS AND CONDITIONS (TRAVELER)

TRVL is a service of TRVL Magazine B.V, located in Amsterdam, the Netherlands and having its registered office in (2583 CA) The Hague at Datheenstraat 60. TRVL Magazine B.V. is registered in the Dutch Register of Companies under Chamber of Commerce number 52471764.

Article 1          Definitions

In these General Terms and Conditions the following definitions apply:

  • General Terms and Conditions: these general terms and conditions;
  • Web Sites: the website of TRVL www.trvl.com and any related websites;
  • Sub Sites: Any page on the Web Sites that is branded by the TRVL Agent including the TRVL Agent’s profile page and the pages on the Web Sites through which a TRVL agent provides recommendations to the Traveler;
  • Platform: the platform made available by TRVL through the Web Sites and Sub Sites;
  • TRVL’s Services: access to and use of the Web Sites, the Sub Sites and the Platform.
  • TRVL Agent’s Services: the provision of recommendations and information through the Sub Sites and the Platform;
  • TRVL Agent: each person or company that has registered with TRVL as a TRVL Agent and for that purpose uses the Web Sites, Sub Sites and Platform, also referred to in these General Terms and Conditions as ‘you’. For completeness sake, the term TRVL Agent does not imply that either TRVL or the TRVL Agent runs a travel agency or are resellers of travel services;
  • Traveler: each person not being a TRVL Agent, who visits the Web Sites, Sub Sites and Platform to use TRVL’s Services and the TRVL Agent’s Services. Traveler is also referred to in these General Terms and Conditions as ‘you’;
  • Booking Service Provider: the third-party service provider who facilitates the Booking by the Traveler.
  • Travel Service Provider: the third-party service provider who provides the booked (travel) service to the Traveler;
  • Booking: the agreement between a Travel Service Provider and a Traveler, facilitated by the Booking Service Provider;
  • Privacy Statement: the privacy statement of TRVL;
  • Travel Content: all content provided by Booking Service Providers through the Web Sites, Sub Sites and Platform;
  • Editorial Content: all content provided by TRVL Agents and other third parties through the Web Sites, Sub Sites and Platform.

Article 2          General

  1. These General Terms and Conditions are applicable to the use of TRVL’s Services and the TRVL Agent’s Services by you, as well as to all resulting or related legal relationships between TRVL, the TRVL Agent and you.
  2. By approaching the Web Sites, Sub Sites and Platform and using TRVL’s Services and/or the TRVL Agent’s Services, you agree with the applicability of these General Terms and Conditions and the Privacy Statement. The General Terms and Conditions shall also be handed to you prior to the creation of an account. By creating an account, you have (once more) accepted these General Terms and Conditions.
  3. If any of the provisions in the General Terms and Conditions are null and void - or are declared null and void -, the other provisions shall remain in force. The replacing provision must be agreed as much as possible in view of the purpose and the intention of the original provision.
  4. Ambiguities regarding the contents of the General Terms and Conditions or situations not covered by these General Terms and Conditions shall be assessed in accordance with the spirit of these General Terms and Conditions.
  5. TRVL is entitled to amend or complement the General Terms and Conditions. In that case the Traveler agrees with the amended terms and conditions by using - or by continuing to use - the Web Sites, Sub Sites and Platform. If you have an account, you shall be informed about the amended terms and conditions at the email address specified by you. It is advisable to read the General Terms and Conditions again from time to time.

Article 3          The use of TRVL’s Services

  1. TRVL makes available the Web Sites, Sub Sites and Platform where you can meet with the TRVL Agents online. TRVL's responsibilities are limited to facilitating the availability of the Web Sites and the Sub Sites and the Platform.
  2. TRVL is not a travel agency, travel organizer or provider or trader of travel services and TRVL is not responsible in any way for the services that you select and book.
  3. Through the Web Sites, Sub Sites and Platform, TRVL shows information relating to services provided by the Booking Services Providers (the Travel Content). TRVL’s Platform has automated connections with the Booking Service Providers through which the Travel Content is shown on the Web Sites and Sub Sites and Platform. Any Travel Content is subject to change by the Booking Service Provider at any time and without prior notification. TRVL has no obligation to review or moderate the Travel Content or any other information submitted by the Booking Service Providers and TRVL cannot guarantee its completeness and accuracy.
  4. Through the Web Sites and Sub Sites and Platform, TRVL shows information provided by TRVL Agents and other third parties (the Editorial Content). TRVL has no obligation to review or moderate the Editorial Content or any other information submitted by TRVL Agents and other third parties. TRVL may adjust any Editorial Content on the Web Sites, Sub Sites and Platform at any time and without prior notification.
  5. The Web Sites, Sub Sites and Platform are in beta. TRVL and the TRVL Agents do not accept liability for any damage caused by the use of the Web Sites and the Sub Sites, the (non)functioning of the Web Sites and Sub Sites and Platform, or for interruptions or disruptions in the access to the Web Sites and Sub Sites and Platform. TRVL does not guarantee that the Web Sites and Sub Sites and Platform are free of malware.
  6. TRVL may make available updates, enhancements and/or modifications to the Web Sites, Sub Sites and Platform, at its sole discretion, but is under no obligation to do so. When made available to you, such updates, enhancements and/or modifications shall be subject to all conditions of these General Terms and Conditions. 

Article 4          The use of the TRVL Agent’s Services

  1. Through personalized Sub Sites, The TRVL Agent assists you with selecting travel services that you may wish to book for your upcoming trip. The assistance provided by the TRVL Agent is limited to the personalized curation of the available Travel Content.
  2. A TRVL Agent is not a travel agency, travel organizer or provider or trader of travel services and is not responsible in any way for the services that you select and book.
  3. The TRVL Agent’s relationship with TRVL is limited to the TRVL Agent's registration with TRVL and his use of TRVL’s Services to provide the TRVL Agent’s Services to you. The TRVL Agent is not an employee, joint venture, franchisee or partner of TRVL, the Booking Service Provider or the Travel Service Providers for any reason nor does he have power or authority to act on behalf of or represent TRVL, the Booking Service Provider or the Travel Service Providers in any way. The TRVL Agent shall never imply or otherwise suggest towards third parties that his relationship with TRVL, the Booking Service Provider or Travel Service Provider is any other than described in these Terms and Conditions.
  4. The TRVL Agent will not request nor receive any payments from you with regard to the TRVL Agent’s Services he has provided.
  5. A TRVL Agent can only provide services to you in the capacity of TRVL Agent through his Sub Sites. Any services provided to you by the TRVL Agent outside his Sub Sites are not covered by these General Terms and Conditions.

Article 5          The Booking of travel services 

  1. 1.             TRVL’s relationship with the Booking Service Providers is limited to the provision of affiliate marketing services. Therefore, TRVL does not process any bookings. Instead, on the Web Sites and Sub Sites and Platform, white-labelled checkout forms of the respective Booking Service Providers are embedded through which the Booking is made. These checkout forms are hosted, operated and managed by the Booking Service Providers. TRVL and the TRVL Agents are not responsible for the functioning of these checkout forms and accept no liability for any damage caused by the use of the checkout forms. YOU ARE SOLELY RESPONSIBLE TO CHECK THE BOOKING DETAILS (INCLUDING THE TRAVELING DATES, THE NUMBER OF PEOPLE YOU ARE TRAVELING WITH, THE NAMES OF THE TRAVELERS, PASSPORT NUMBERS, BIRTHDATES, ETC.) in THE CHECKOUT forms BEFORE YOU MAKE A BOOKING.
  2. An up to date list of Booking Services Providers we currently work with is shown at the bottom of these General Terms and Conditions.
  3. Through the checkout forms, you will make the Booking directly with the Travel Service Provider. Neither TRVL nor the TRVL Agent are a party to any contractual relationship resulting from such Booking. You only enter into contractual relationships with the Booking Service Provider and the Travel Service Provider and their terms and conditions shall apply to the Booking you make. The Booking Service Providers and the Travel Services Providers are solely responsible for the fulfillment of the services booked by you.
  4. If the Booking Service Provider shows rates in a currency other than your preferred currency, TRVL converts these rates into your preferred currency. You agree and understand that these converted prices are only indicative and that the actual rates charged by the Booking Services Provider may be different.
  5. Neither TRVL nor the TRVL Agent will handle the payment of any Booking. Payments are always made to the Booking Services Providers directly. Under no circumstances should you hand over your credit card details to a TRVL Agent to make the payments for you etc.
  6. Any support and customer services activities (including, but not limited to changes to a Booking, cancellations and complaints) with respect to Bookings should be performed by the Booking Services Provider and/or the Travel Service Provider.

Article 6          Intellectual Property

  1. Any materials on the Web Sites, Sub Sites and Platform (such as content, imagery, design, brand names, code base, technology, the infrastructure to provide our services etc.) are protected by copyrights. It is not permitted to alter, publish, copy, multiply and/or tinker with any contents or code base obtained from or through the Web Sites, Sub Sites and Platform   without the explicit and written consent of TRVL. TRVL is a registered and protected brand name. It is not permitted to make use of the name TRVL in any way without the explicit and written consent of TRVL. 

Article 7          Membership 

  1. The use of the Web Sites, Sub Sites and Platform are subject to a membership with TRVL and is solely intended for persons who are 18 or older. Any access to or use of the Web Sites, Sub Sites and Platform by anyone under 18 is expressly prohibited. By accessing or using the Web Sites, Sub Sites and Platform you represent and warrant that you are 18 or older.
  2. You can register for membership by using your Facebook, Google or LinkedIn account or by filling out the registration form by providing all required information and choose a username and password that can be modified at any time.
  3. You, when registering for membership, represent and warrant that all registration information is truthful and accurate and that it will be updated as and when necessary to keep it accurate and up to date.
  4. You will notify TRVL immediately if you suspect unauthorized use of or access to your account and/or password. You are solely responsible for any and all use of your account.

Article 8          Termination   

  1. These General Terms and Conditions will remain in full force and effect while you use TRVL’s Services and the TRVL Agent’s Services and as long as you are a member.
  2. You may terminate your membership at any time by sending an email to TRVL. By terminating the membership, you agree that TRVL may delete all your membership account information.
  3. TRVL may terminate your membership for convenience at any time by giving the Traveler a 30 days' notice via email to your registered email address.
  4. TRVL may immediately, without notice, terminate the membership if

i)               you have materially breached these General Terms and Conditions,

ii)              you have provided inaccurate, fraudulent, outdated or incomplete information in your registration

iii)             you have acted in any way that damages TRVL or the Service Providers;

iv)             you have violated applicable laws, regulations or third party rights.

  1. Upon termination of the membership  by either party, you may no longer use TRVL’s Services and the TRVL Agent’s Services. Any provision of the General Terms and Conditions that by its nature or express terms should survive will survive such termination or expiration. 

Article 9          Liability and Indemnification

  1. TRVL nor the TRVL Agent accept liability for any acts or omissions by you or any Booking Service Provider or Travel Service Provider. 
  2. TRVL nor the TRVL Agent accept liability for any direct or indirect damage incurred by you, for example caused by down time or malfunctioning of the Web Sits, Sub Sites and Platform, unless the damage can be blamed on gross negligence or willful intent on the part of TRVL or the TRVL Agent.
  3. TRVL does not accept liability for any damage of whatever nature, caused by TRVL assuming that all data provided by the TRVL Agent are accurate, even when these later turn out to be incorrect and/or incomplete.
  4. If TRVL or the TRVL Agent is unable to fulfill its obligations, not in time or not properly due to external causes and circumstances, whether foreseen or not, which reasonably cannot be attributed to TRVL or the TRVL Agent (force majeure), such obligations shall be postponed until the moment when TRVL is able to fulfill its obligations in the agreed manner after all. Force majeure includes but is not limited to strikes, stagnation in the daily routine within its enterprise, including but not limited to disability or death of the person carrying out the assignment, computer breakdown and a general lack of resources or services needed to carry out the agreed performance.
  5. Notwithstanding anything to the contrary contained in this clause, TRVL's total liability towards you will at all times be limited to the combined amount of the booked Travel Services for the respective trip for which TRVL’s Services and the TRVL Agent’s Services were used.
  6. You yourself are held liable to take care of your login data, including but not limited to the non-disclosure and security thereof.

Article 10        Specific Beta Warranty Condition 

  1. You understand that the Web Sites, Sub Sites and Platform are experimental and that TRVL does not warrant the Web Sites, Sub Sites and Platform in any way, including performance of features of the Web Sites, Sub Sites and Platform. All warranties regarding the Web Sites, Sub Sites and Platform, including, without limitation, all warranties of fitness for a particular purpose, merchantability, non-infringement, or any other warranty, whether express or implied, are hereby disclaimed by TRVL. The Web Sites, Sub Sites and Platform are provided “as is” for evaluation and testing purposes, and owing to this experimental nature you are advised not to rely on the features or performance of the Web Sites, Sub Sites and Platform for any reason. You agree to use the Web Sites, Sub Sites and Platform with all due caution, and to take every precaution to ensure the integrity of data, hardware, and the Web Site, Sub Sites and Platform in the Web Sites, Sub Sites and Platform’s operating environment. You further agree that TRVL shall not be held liable for any damages, including but not limited to direct, indirect, incidental, special of consequential damages or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract of tort, even if TRVL has been advised of the possibility of such damages. In no event shall TRVL’s liability for damages hereunder exceed the amounts as referred to under clause 9.5 of these General Terms and Conditions.

Article 10        Miscellaneous provisions 

  1. These General Terms and Conditions shall remain in force if TRVL changes names, legal structures or owners.
  2. All agreements between TRVL, the TRVL Agent and the Traveler shall be construed in accordance with and are governed by Dutch law. All and any disputes arising from an agreement between TRVL, the TRVL Agent and the Traveler shall be brought before the competent court of law in Amsterdam unless TRVL chooses another court or another way of dispute resolution. Each party consents to the jurisdiction and venue of these courts for any dispute alleging a breach of these General Terms and Conditions, and waives any objection that such action or proceeding was brought in an inconvenient court and agrees not to plead or claim the same.

TRVL works with Booking Service Providers whose terms and conditions shall apply when you book services with them through the Web Sites, Sub Sites and Platform. Please find links to their terms and conditions below.

Hotels: EAN Affiliate partner agreementTerms and conditions

Flights: SkyScannerTerms and conditions

Activities, tours, etc.: ViatorTerms and conditions