Customer support

If you are a TRVL agent

• We listed most questions you may have in our FAQs
• Do not contact suppliers directly unless you have a major issue (see document below)
• You can chat directly with somebody from TRVL using the box on the right side of the screen
• Or you can reach out to us at agentsupport@trvl.com 

If you are a traveler

• We listed most questions you may have in our FAQs
• Refer to your TRVL agent
• See the list below, with contacts for our suppliers for any customer service related questions after your booking
• For any feedback, email us at feedback@trvl.com

Hotel

Phone numbers:

US/Canada (toll free)                      +1 877 563 3421
UK                                                         +44 (0) 203 684 0206
Australia                                             +61 (0)2 9009 7943
New Zealand                                     +64 (0) 9912 0594
South Africa*                                     021 427 3146

* this number can only be dialed from within the country

Activities / Tours / Transportation

Phone numbers:

US/Canada (toll free)                      +1 (866) 648-5873
UK                                                         +44 (0) 20 3318 0421
Australia                                             +61 (0)2 8069 5885
Brazil                                                    +55 (21) 3958 5513
International (US number)            +1 (702) 648-5873

Email (4 hrs response time): service@viator.com

Viator Customer Care website – https://www.viator.com/customer-care.

Flights

TRVL uses SkyScanner who works with both airlines directly and many online travel agencies, each having their own contact details. The contact details on the confirmation email to the client contains the information for the flight provider selected.